KEDIMO
Support
Need a hand with Kedimo? Get help with gameplay, purchases or a problem on your iPhone or iPad.
Get in touch
Email us for help with Kedimo, to share feedback or to suggest a feature.
hello@kedimo.appIf the link does not open your email app, copy this address into your preferred email service.
Report a problem
Tell us what happened, what you expected and the steps that led to the issue. Include your device model, iOS or iPadOS version, and Kedimo version (shown in Settings → Help & About).
A screenshot can help. Please hide personal information and never send passwords or payment-card details.
Game not working as expected?
Close and reopen Kedimo, check the App Store for an update, then restart your device if needed. If the issue continues, email us with the details above.
Please do not delete the app as a troubleshooting step: deleting Kedimo removes your locally saved progress.
Purchases and Remove Ads
To recover a previous Remove Ads purchase, connect to the internet, use the same Apple Account used for the purchase and open Settings → Remove Ads in Kedimo. Use the restore purchases option on that screen.
If restoring does not help, contact us. Apple handles App Store billing and refund requests; you can request a refund through Apple’s website.
Saved progress and offline play
Kedimo saves your moves and progress on this device. Return to the home screen to pause and choose Continue to resume. You can play without an internet connection.
Game saves do not sync between devices. Deleting the app removes your progress; restoring a purchase does not restore a saved game.
Privacy questions
For privacy questions or a data request, email hello@kedimo.app. Our privacy policy explains the information Kedimo uses and how to contact us about your rights.